{"id":19397,"date":"2023-04-22T03:27:57","date_gmt":"2023-04-22T03:27:57","guid":{"rendered":"https:\/\/www.obd2tool.com\/blog\/?p=19397"},"modified":"2023-04-24T03:30:47","modified_gmt":"2023-04-24T03:30:47","slug":"preventing-jpro-errors-and-corrupted-files-2","status":"publish","type":"post","link":"https:\/\/www.obd2tool.com\/blog\/preventing-jpro-errors-and-corrupted-files-2\/","title":{"rendered":"Preventing JPRO Errors and Corrupted Files"},"content":{"rendered":"

There\u2019s a new common issue with JPRO that we are seeing more and more of. This new issue is an error message that pops up when you go to open JPRO, it reads: \u201cThis appears to be an invalid installation of JPRO<\/a>. Important files are missing or corrupted\u201d. Luckily, the Noregon support team is easy to reach via phone and always willing to log on and get things fixed, but what causes this error? and can it be prevented? I\u2019ll be breaking down what we know.<\/p>\n

This specific error is typically caused by:<\/strong>
\nFile Corruption<\/p>\n

File corruption can be caused by a number of different factors, but in our field, the most common reasons you\u2019ll encounter are:<\/p>\n

1. Sudden loss of power (AKA your computer dies while you\u2019re using it)
\n2. Not disconnecting the ECM before unplugging<\/p>\n

Sudden Loss of Power<\/strong><\/p>\n

Sometimes you may encounter a situation where the computer runs out of battery and dies. This happens a lot, but if your computer dies while it is connected to a truck through JPro you may have a problem. If you\u2019re in the middle of doing diagnostics in JPro and your laptop suddenly experiences a loss of power, there\u2019s a good chance that some essential JPro files will become corrupted.<\/p>\n

You\u2019ll want to make sure the laptop battery is secure and your charging cable is nearby in case the power level runs low.<\/p>\n

If you see that that battery is low and you have no way to charge it back up, the safest thing to do is disconnect from the ECM, close JPro, and turn the laptop off until you can get the charging cable. Those simple steps can be the difference between a JPro that works and a JPro that gives you error message after error message.
\nNot Disconnecting from ECM<\/p>\n

Be careful to not just rip out cables and unplug everything in a rush. Whenever you\u2019re connected to the ECM (in any software) you want to make sure that you\u2019re properly disconnected. Just about every diagnostic program has a \u201cConnect\u201d and \u201cDisconnect\u201d button. Failure to click the \u201cDisconnect\u201d button prior to disconnecting can corrupt files.
\nHow to Fix:<\/p>\n

Right now the easiest way to fix this problem is to contact the Noregon Tech Support line at (855) 889-5776 (option 2). If for some reason they are not available or you need to do it in a hurry you can try to completely uninstall JPro from your laptop and then reinstall the latest version.<\/p>\n","protected":false},"excerpt":{"rendered":"

There\u2019s a new common issue with JPRO that we are seeing more and more of. This new issue is an<\/p>\n","protected":false},"author":1,"featured_media":19398,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[65],"tags":[2605,2600,2604,2601,2603,2602,2606],"views":1323,"_links":{"self":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts\/19397"}],"collection":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/comments?post=19397"}],"version-history":[{"count":1,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts\/19397\/revisions"}],"predecessor-version":[{"id":19399,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts\/19397\/revisions\/19399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/media\/19398"}],"wp:attachment":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/media?parent=19397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/categories?post=19397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/tags?post=19397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}