{"id":2886,"date":"2018-10-26T07:17:59","date_gmt":"2018-10-26T07:17:59","guid":{"rendered":"http:\/\/www.obd2tool.com\/blog\/?p=2886"},"modified":"2018-10-26T07:18:34","modified_gmt":"2018-10-26T07:18:34","slug":"slovedsome-mercedes-benz-cant-be-tested-with-mb-star-c4c5-mb-sd-connect-compact-c4c5-diagnosis-tool","status":"publish","type":"post","link":"https:\/\/www.obd2tool.com\/blog\/slovedsome-mercedes-benz-cant-be-tested-with-mb-star-c4c5-mb-sd-connect-compact-c4c5-diagnosis-tool\/","title":{"rendered":"Sloved!Some Mercedes-Benz can’t be tested with MB Star C4\/C5 MB SD Connect Compact C4\/C5 Diagnosis tool"},"content":{"rendered":"

Recently, there are many customers who have reflected,the following tips appear when testing some Mercedes-Benz cars with V2018.09 MB STAR C4<\/a> SD Connect Compact Diagnosis tool:<\/p>\n

\"\u56fe\u72471\"<\/a><\/p>\n

We first checked the hardware of MB STAR C4\/C5 and found that the hardware works normally. The problem should be in the software section.<\/p>\n

One of the customers in Hong Kong reported that after the software upgrade to V2018.09, the Mercedes-Benz C-series car could not be connected, and the same prompt appeared above.<\/p>\n

\"\u56fe\u72472\"<\/a><\/p>\n

Model of his car:<\/b><\/strong>\u00a0Mercedes-Benz C320 chassis W204 2015.<\/p>\n

\"\u56fe\u72473\"<\/a><\/p>\n

We looked at the diagnostic interface provided by the customer and found that there is a hardware icon for MB STAR C6 in the upper right corner of the xentry software interface, as follows:<\/p>\n

\"\u56fe\u72474\"<\/a><\/p>\n

\"\u56fe\u72475\"<\/a><\/p>\n

It turns out that the customer has set the hardware mode error to C6 mode.<\/p>\n

When the customer uses the Mercedes-Benz diagnostic tool MB STAR C4 or C5, the corresponding hardware mode must be set to C4 in the software. Your MB STAR C4 or C5 can work normally.<\/p>\n

If you set the wrong hardware mode, there will be some Mercedes-Benz models that cannot be diagnosed or some features that cannot be used.<\/p>\n

How to set your MB STAR C4<\/a> or C5<\/a> hardware mode:<\/b><\/strong><\/p>\n

1.Open your MB STAR C4 or C5 software<\/b><\/strong><\/p>\n

\"\u56fe\u72476\"<\/a><\/p>\n

2.Double click<\/b><\/strong>\u00a0ConfigAssist icon.\"\u56fe\u72477\"<\/a><\/b><\/strong><\/p>\n

\"\u56fe\u72478\"<\/a><\/p>\n

3.Select the hardware mode:<\/b><\/strong><\/p>\n

3.1 If the Mercedes-Benz diagnostic device you are using is MB STAR C4 or C5, please select SD\u00a0connect, as shown below:<\/p>\n

\"\u56fe\u72479\"<\/a><\/p>\n

3.2 If the Mercedes-Benz diagnostic device you are using is MB STAR C6, please select xentry diagnosis VCI, as shown below:<\/p>\n

\"\u56fe\u724710\"<\/a><\/p>\n

3.3 If you choose xentry diagnosis VCI suitable for MB STAR C6, the hardware icon of C6 appears in the software interface, as follows:<\/p>\n

\"\u56fe\u724711\"<\/a><\/p>\n

\"\u56fe\u724712\"<\/a><\/p>\n

3.4 If you choose SDconnect mode for MB STAR C4 or C5, the C6 hardware icon of the software interface will disappear, as follows:<\/p>\n

\"\u56fe\u724713\"<\/a><\/p>\n

When your MB STAR C4<\/a> C5<\/a> C6<\/a> hardware mode is set up correctly, your device will work properly.<\/p>\n

If your device hardware is normal, the hardware mode settings are also correct. But there are still some Mercedes-Benz cars that can’t be tested, that is, your Mercedes-Benz software permissions issue.<\/p>\n

Because MB STAR C4\/C5\/C6 software also has usage rights, some functions must be authorized before they can be used.<\/p>\n

If you want to know more about Mercedes-Benz MB STAR C4<\/a>\/C5<\/a>\/C6<\/a>, please contact us. w<\/i><\/b><\/em><\/strong>ww.obd2tool.com<\/i><\/b><\/em><\/strong><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Recently, there are many customers who have reflected,the following tips appear when testing some Mercedes-Benz cars with V2018.09 MB STAR<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[27,7,857],"tags":[407,451,1145,1184,102,859,450,1144,1147,45,737,258,1143,1151],"views":3242,"_links":{"self":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts\/2886"}],"collection":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/comments?post=2886"}],"version-history":[{"count":1,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts\/2886\/revisions"}],"predecessor-version":[{"id":2887,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/posts\/2886\/revisions\/2887"}],"wp:attachment":[{"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/media?parent=2886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/categories?post=2886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.obd2tool.com\/blog\/wp-json\/wp\/v2\/tags?post=2886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}