Shipping Policy

Content：
1. Order Processing Time
2. Where can we deliver the package to?
3. Shipping Cost
4. Transportation time
5. Free Shipping
6. Shipping Address Change
7. Delivery Process
8. Factors that may influence the shipping time
9. Delivery delay
10. International Shipping Duties & Taxes
11. Returns, Refunds, and Exchanges

1. Order Processing Time
Ships within 48 hours on working days after received the payment.
1) Usually orders after payment will be prepared in 48 hours on working days before shipping. When meet holidays or weekends, may have a little bit delay. (Please note that the Order delivery address must be the same as the paypal address, we will ship to the paypal address.)
2）Diagnostic tools & software HDD/SSD will be tested well before packing.

2. Where can we deliver the package to?
We can ship to most countries in the world.
Countries not shipped to include: South Sudan, Palestine.
Click the button on the website of each product then you can see if this product can be delivered to that destination country.

3. Shipping Cost
The product landing page will display the actual shipping cost of the corresponding country according to your location, If not right, you can also choose your own country.

1）Shipping cost depends on the package weight, size (volume weight), delivery area and shipping company.
2）We always advance you to choose: the most suitable for you which means the best one for your demands not only on delivery time but also on price. The shipment method you choose can influence the shipping cost and time.
3）If you choose your own shipping method first, please follow the shopping process below.

4) If the item is damaged, stolen etc. We will contact the corresponding shipping company for a refund or redelivey.

4. Transportation time
Our shipping method contains: DHL, UPS, EMS, FedEx and TNT(TNT is now FedEx), as well as ordinary airmail- Hong Kong international small package. Different shipping methods correspond to different shipping times.
1) Express Shipping: DHL, UPS, FedEx, TNT(TNT is now FedEx) express.
2) Standard Shipping: EMS, USPS, Singapore Post, E-Packet etc.

Delivery Options	Delivery Time	Tracking Link
	5-7 working days	www.dhl.com
	5-7 working days	www.ups.com
	7-10 working days	www.ems.com
	5-10 working days	www.fedex.com
	7-30 working days	www.usps.com
	7-30 working days	www.singpost.com.sg
	7-30 working days	www.17track.net

3) For express, It's really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.
4）DHL Shipping: Suitable for customers worldwide, which will take 5-7 working days. If your address is a remote area, will need to pay a remote handling fee. Please remember to leave a message if you have any special requirements. DHL remote area check: http://dct.dhl.com/
5）For Russia, etc. countries, Obd2tool.com may choose EMS as default shipment directly. If you chosen Express shipping or have special requirements, we will notify you via email.
6) Brazil customers notice
If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.
7) Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
8) PHONE NUMBER
Please kindly make sure you have provided correct telephone number along with the shipping address, it's very important for delivery. The shipping company needs it to let you know your item arrives at your final address.

5. Free Shipping
Products marked with the free shipping label on the product page are free shipping, item less than 500g are shipped via USPS, others is shipped via DHL by default.

6. Shipping Address Change
If you would like to change the shipping address for your order, please contact us by email with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

7. Delivery Process:
1. After you place an order, the status will be changed
2. We will email you to confirm shipping information
3. Your parcel will be shipped within 2 working days ( if there is delay for some special circumstances, we will inform you within 1-2 working days)
4. Shipping company will provide tracking # to us
5. We will send you tracking # via email.

8. factors that may influence the shipping time:
1) Destination. For some remote area and some remote countries, the delivery time is about 1-2 working days longer and you have to pay some extra shipping cost. But EMS, USPS, Singapore Post and E-Packet have no remote area.Please kindly consider!
2）Package Weight. If the package weight is over 21kg, it will need one working day longer of the delivery time than the package under 21kg.Please kindly consider!
3) Stock Status. Usually when your finish the payment we will arrange shipment in 2 working days, however if the item you choose is out of stock temporarily we will try our best to speed up the shipment ASAP. Please kindly consider!
4) the harsh weather condition and festival holiday. Sometimes the bad weather condition and festival will influence the shipping time. Please kindly consider!

9. Delivery delay：Due to COVID-19 there may be delays in order processing and shipping. While we are working to get orders out as quickly as possible, our warehouses will continue working on rotating split shifts with smaller crews to practice social distancing and follow health guidelines.

10. International Shipping Duties & Taxes
- For international order. If the items don't ship from your local warehouse in your country/ region, you, the customer, will be responsible for the import duty, but please don't worry, We will decrease the declared value to reduce your i mport tax.

11. Returns, Refunds, and Exchanges
We provide a 30-Day Returns Service after delivery, If you are not satisfied with the item you bought or change your mind, please contact us for a return shipping address and ship all the items back to us for a refund in their original package.
For more details of the return policy, please visit our Return Policy

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