Warranty and Repair Policy

1. Warranty Coverage

Most products sold by OBD2TOOL carry a one-year warranty from the date of purchase. If the product page states a different warranty period, or marks an item “No Warranty” (for example certain chips or single-use parts), the product page applies. One-time remote services and customized services are not covered.

Quality control. Before shipping, every item is double-checked by our QC department. Our engineers test the basic hardware and software functions, appearance, packaging, necessary accessories and power adapter plug standard. Each product receives our QC label showing the check date.

2. How to Claim Warranty Service

Contact us first. Email sales@obd2tool.com or message us on WhatsApp with your order number, photos of the problem and a short operation video. In most cases our technical support can solve the problem remotely.
Ship for repair if needed. If the problem cannot be solved remotely, we guide you on how to send the product back. Use registered mail or EMS and send only to the address we provide.
Shipping costs. You pay the shipping cost to send the item to us. After the repair is finished and tested, we pay the shipping cost to send it back to you.

Items that are defective on arrival and reported within 30 days of delivery are handled under our Return Policy, and we cover the shipping.

3. What Is Not Covered

The warranty does not apply, or ends, in these cases:

Unauthorized disassembly. The device or its internal board was opened, unscrewed or dismantled without our written permission. Broken tamper-evident stickers count as unauthorized disassembly.
User damage. Damage caused by misuse, drops, incorrect installation or improper power input.
Wear-and-tear accessories. Test cables, OBD2 adapters and power cords have a 30-day warranty for defects on arrival and are excluded from the one-year main unit warranty.
Discontinued models. If a model is officially discontinued and the factory has closed its production line, original spare parts are no longer available and hardware repair cannot be supported. Software support remains available where possible.
Fatal hardware failure. The main IC or CPU is burned, cracked or short-circuited, often caused by vehicle voltage surges, improper power input or unapproved firmware modifications.

4. Out-of-Warranty Repairs

Products bought more than one year ago, or damaged by the user, are out of warranty. A repair fee and return shipping fee apply. Please ask our sales team for a quote before sending anything.

For out-of-warranty cases, we may offer a loyalty discount or a cost-price replacement to help you upgrade to a working device. Contact our support team for details.

Need a repair?
Email: sales@obd2tool.com
WhatsApp: +86 18437976115

SHENZHEN WEIBANG TECHNOLOGY CO., LIMITED
Building B016, Haihao Huating, Xixiang Avenue, Xixiang Street, Baoan District, Shenzhen 518000, China

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