Mercedes Xentry FAQ

What is Mercedes Star diagnostic?

The Mercedes-Benz Star machine will diagnose issues with all Mercedes-Benz control units, such as engines ECU, ABS, Airbags, SRS, Aircon, Immobilisers, Keyless entry and other control units.

What is the name of the diagnostic software for Mercedes-Benz?

The diagnostic software used for Mercedes-Benz vehicles is commonly referred to as “Xentry Diagnostics.” Xentry Diagnostics is part of the larger Xentry software suite, which is the official diagnostic and programming software used by Mercedes-Benz dealerships and authorized service centers worldwide. Xentry Diagnostics provides technicians with access to vehicle diagnostic functions, including reading and clearing fault codes, viewing live data, performing component tests, programming control units, and more.

What are the system requirements for Mercedes Xentry?

Operating system: Windows 10 (64 Bit) or Windows 11 (64 Bit) Minimum of 8 GB RAM (16 GB recommended) Minimum of 150 GB free HDD, Solid State Drive (SSD) recommended (for performance and mechanical robustness) Browser: Edge for Windows.

How do I access Xentry?

Call up XENTRY Portal and log in using your access data. Enter your user name and your password. To log out, click on “Menu” and then on the button beside your name. Password maintenance and resets are performed via the central self-service facility for Credential Management.

What is star diagnosis?

The MB Star Diagnostic tool is a specialist hardware scanner which holds Xentry software that can diagnose and troubleshoot problems and clear fault codes on all Mercedes-Benz vehicles.

How do you use Mercedes Star diagnostics?

  1. Connect the Tool to Your Vehicle Connect the diagnostic tool to your Mercedes vehicle using the provided cable. Make sure the cable is securely connected to both the tool and your vehicle’s diagnostic port.
  2. Turn On the Ignition Before you can use the diagnostic tool, you must turn on the ignition of your Mercedes vehicle.
  3. Select the Appropriate Model and Year Once you have connected the tool and turned on the ignition, you can select the appropriate model and year of your Mercedes vehicle from the menu on the tool. This will ensure that the tool is programmed with the correct information for your vehicle.
  4. Access the Diagnostic Menu Once you have selected your Mercedes vehicle model and year, you can access the diagnostic menu on the tool. This menu will allow you to run various tests and scans on your vehicle to identify any potential issues.
  5. Run a Diagnostic Test Select the diagnostic test that you want to run from the menu. The tool will run a series of tests and scans on your vehicle’s various systems, including the engine, transmission, brakes, and more. This will help identify any issues that may be present.
  6. Review the Results Once the diagnostic test is complete, you can review the results on the tool’s display screen. The tool will provide you with a detailed report on any issues that were identified during the diagnostic test.
  7. Make Repairs as Needed If the diagnostic test reveals any issues, you can use the tool to identify the specific parts or components that need to be repaired or replaced. This can help save you time and money by allowing you to make targeted repairs to your vehicle.

What is Xentry software?

“Power of diagnosis in your pocket”: XENTRY Remote Diagnosis is the latest remote diagnosis solution for your workshop. Specially developed as a progressive web app for use on any mobile device (optimized for iOS and Android operating systems).

What is the function of Xentry?

Mercedes STAR/Xentry is the hardware/software package used by MB Dealers and technicians to completely scan, troubleshoot, and inform on your G through the OE computer systems. It is significantly more powerful than a normal OBD-2 Scantool and should provide more functions than even the top-of-the-line scanners.