How to Solve C4 Prompt appears “Switch on ignition”

Problem
My Mercedes star diagnostic C4 Prompt appears “Switch on ignition” when diagnosing my car. What is the problem ?

Solution:
This is probably due to a bug in the program that requires upgrading from C4 and updating the program again. If you don’t know how to update the program, you can contact us and our technicians can teach you for free.